After sales
Descreasing Resolution Time While Increasing Support Efficiency.
Both traditional asynchronous support methods, such as instruction manuals and tutorial videos, and synchronous methods, such as phone calls or web chats, are no longer sufficient for companies to meet the needs of customers demanding specialized after-sales assistance.
Resolution Time
Up to
0
%
Co2 Reduction
Up to
0
%
OEE increased
+
0
%
Problems
Traditional After-Sales Tools Harms Efficiency and Customer Satisfaction.
In the after-sales sector, the absence of innovative technologies like AR/VR exacerbates issues such as downtime, repair inaccuracies, and customer dissatisfaction. Traditional solutions are no longer sufficient: adopting immersive tools is essential to enhance operational efficiency, reduce costs, and deliver a world-class post-sales experience.
Solutions
The Benefits of AR in After-Sales: Efficiency, Cost Savings, and Sustainability for World-Class Support.
The use of augmented reality (AR) in after-sales delivers significant benefits, including faster resolution times, increased process efficiency, and a positive ROI impact. It also helps reduce operational costs, minimize the environmental footprint, and optimize resource management. AR is the ideal solution for providing faster, more sustainable, and effective support, enhancing the overall experience for both customers and partners.
Case studies
- After Sales
Marposs
Marposs leverages AR for advanced interactive technical support and assistance