Client
TecnoGen
Industries
Filed Services
project
AI Quick Remote Assistance
year
2024
TecnoGen maximizes operational uptime with AR
TecnoGen is a provider of advanced energy solutions, specializing in industrial generators and power systems. They integrate cutting-edge technologies to enhance efficiency and operational uptime
Challenges
Traditional phone support was no longer sufficient to meet the needs of customers who required specialized assistance from TecnoGen. The company’s goal is to offer an innovative service to transfer the skills of TecnoGen engineers to customer technicians
Service Response Time
Speed up service response times and less machine downtime
Technical Support
Guarantee technical support by reducing language misunderstandings
Environmental Impact
Reduction of travel and reducing costs
Solutions
Thanks to the AR software, TecnoGen was able to create a kit solution called QRA: Quick Remote Assistance which allows the experts at the TecnoGen Service Center to communicate with the technicians at the customer’s premises via app and smart devices
Resolution Time
Decrease of resolution time, increasing readiness and efficiency of the support for partners and customers
Cost Savings
Cost savings, minimizing travels and movement of goods
Innovation
Improving after-sales services
Result
Up to 50% reduction of downtimes
20% time saving during production
30% faster training
Case studies
- After Sales
Marposs
Marposs leverages AR for advanced interactive technical support and assistance