Client
Marposs
Industries
After Sales
project
AR interactive technical support
year
2024
Marposs leverages AR for advanced interactive technical support and assistance
Marposs is the world leader in developing and distributing inspection and testing tools, providing cutting-edge solutions for quality control on the most advanced shop floors. These include the measurement of precision components, process control, diagnosis of machinery, and monitoring of industrial lines.
Challenges
To ensure accurate, timely and comprehensive technical support, Marposs needed to deploy a seamless and integrated infrastructure, accessible from anywhere in the world through any device. Marposs searched for a solution able to provide information and data quickly remotely, such as 3D models of mechanical parts, electric setups and machinery instructions, to technicians, clients and production site operators.
Data Speed
Quickly provide information and data in the most effective way
Quality Support
Ensure accurate, timely and comprehensive global technical support
Integration
Integrate existing infrastructure and manage data easily
Solutions
Through AR, Marposs can remotely deliver information such as 3D models of mechanical parts, electric setups and machinery instructions to technicians, clients and production site operators at five global sites.
Resolution Time
Decrease of resolution time, increasing readiness and efficiency of the support for partners and customers
Cost Savings
Cost savings, minimizing travels and movement of goods
Ready to Use
All in one approach and fully integrated system
Result
Five Marposs sites and 10 distributors are currently operating the solution
Positive impact on the overall ROI
Reduction of environmental footprint, reducing paper usage and CO2 emissions
Case studies
- After Sales
Marposs
Marposs leverages AR for advanced interactive technical support and assistance